Report & Appeals

1. Report content or a user

Every message and every profile has a report button. Use it and choose the reason that fits.

You don't need a ChatNow account to report. You can also email safety@chatnow.fr or use our contact form. Tell us as much as you can:

• the username of the person involved;
• the room or private conversation;
• the date and approximate time;
• what happened.

If a child may be at risk, see Report a child at risk.

2. Report intimate images shared without consent (TAKE IT DOWN Act)

If an intimate image of you is on ChatNow without your consent, you can ask us to remove it. This process follows the TAKE IT DOWN Act (47 U.S.C. § 223a). You don't need a ChatNow account.

2.1 Who can ask

The person shown in the image, or someone authorized to act on their behalf.

2.2 How to ask

Use the report button on the photo, message or profile and choose the reason that fits. Or email safety@chatnow.fr, or use our contact form.

2.3 What your request must include

• Your signature. A physical or electronic signature. Typing your full legal name counts as an electronic signature.
• The image and where it is. Enough for us to find it: the username, the room, private message or profile gallery, and the date if you know it.
• A short good-faith statement. A brief statement that you believe in good faith that the image was shared without the consent of the person shown.
• Your contact information. An email address or another way for us to reach you.

2.4 What we do

• We confirm your request with a reference number within 24 hours.
• We remove the image as soon as possible and no later than 48 hours after we receive a valid request, together with the identical copies we know of on ChatNow.
• We tell you the outcome. If we don't remove the image, we tell you why.

2.5 What this covers

• Real images and images created or altered with AI.
• Images stored on ChatNow: photos in rooms, in private messages and in profile galleries.
• Webcam video is never recorded, so there is no copy for us to remove. If someone exposed you on camera, report the user.

2.6 Stop the image from spreading

If the image was taken when you were under 18, also use Take It Down, run by NCMEC (see also how we protect children). If you're an adult, use StopNCII.org: every image sent on ChatNow is compared with StopNCII hashes, which helps us spot the same image if it comes back.

3. Report hateful conduct

Hateful conduct, as defined in New York General Business Law § 394-ccc, is banned by our Community Guidelines.

To report it, use the report button and choose the reason that fits, or email safety@chatnow.fr. We review it under our Community Guidelines and reply to you directly to tell you how we handled your report.

4. Copyright (DMCA)

If you believe content on ChatNow infringes your copyright, send a notice to our designated agent under the Digital Millennium Copyright Act (17 U.S.C. § 512).

Designated agent: Skyline Online LLC, Attn: Designated Copyright Agent, 1209 Mountain Road Place NE, Ste N, Albuquerque, NM 87110, USA · Email: legal@chatnow.fr · Phone: +1 505-855-0937 · Copyright Office registration: [[DMCA-REG]]

4.1 Your notice

Under § 512(c)(3), your notice must include:

• your physical or electronic signature, as the owner or as a person authorized to act for the owner;
• identification of the copyrighted work;
• identification of the material you say infringes, with enough information for us to find it (username, room, message or profile);
• your name, address, phone number and email;
• a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent or the law;
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.

When a notice is complete, we remove or disable access to the material and let the user who posted it know.

4.2 Counter-notice

If your material was removed and you believe this was a mistake or a misidentification, send our agent a counter-notice. Under § 512(g)(3), it must include:

• your physical or electronic signature;
• identification of the material removed and where it appeared before removal;
• a statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
• your name, address and phone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located (or, if you live outside the United States, any judicial district in which Skyline Online LLC may be found), and that you will accept service of process from the person who sent the notice or that person's agent.

We send your counter-notice to the person who sent the original notice. We restore the material no less than 10 and no more than 14 business days after we receive your counter-notice, unless that person first tells us they have filed a court action to stop the infringement.

4.3 False claims and repeat infringers

Under § 512(f), anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for damages. Our policy on repeat infringers is in our Terms of Service.

5. Defamation, impersonation and personal information

We can't decide whether a statement is true or false. If content about you is unlawful, report it to legal@chatnow.fr and tell us where it is. We'll review it under our Community Guidelines (harassment, private information, impersonation) and may remove it. We also act on court orders.

6. What happens next

We tell you the outcome of your report. If we act against a user, that user receives a notice with our reasons, the rule applied, whether automation was used, and how to appeal. Our penalties are listed in the Community Guidelines. Reported content is kept for review even after a guest leaves (see data retention).

7. Appeals

You can appeal any decision we make about your content or your account. If you reported something and we decided not to act, you can appeal that decision too.

• How: use the appeal link in the notice we send you, or email safety@chatnow.fr with your reference number. You can appeal even if you are banned.
• Who decides: a human reviewer who did not take the original decision, within 14 days. If the original decision was automated, your appeal gets it reviewed by a person.
• Result: if your appeal succeeds, we restore your content or access and correct our records. If it doesn't, we explain why.

If you couldn't pass age verification, see how age verification works.